Terms of Use

Terms of Service Effective date: November 11, 2025 Company: Courtney on Topp Marketing Ltd. ("Courtney on Topp," "we," "us") Website: courtneyontopp.com 1) Agreement to these terms By accessing or using our website, contacting us, or purchasing/using our services, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the website or services. 2) Services We provide services that may include digital business analysis, consulting, campaign creation/management, social media/content creation, digital auditing, web presence services, and related software development and AI-driven tools. Specific scope, deliverables, timelines, and pricing may be provided via proposal, invoice, email, or other written agreement ("Order"). If there is a conflict between an Order and these Terms, the Order controls for that engagement. 3) Client responsibilities You agree to: Provide accurate information and timely approvals/feedback Provide access needed to perform services (e.g., social accounts, ad accounts, website/admin access) and maintain your own backups Ensure you have rights to any content you provide (logos, images, music, copy, customer lists) Use deliverables in compliance with applicable laws and platform policies Delays in providing access, materials, or approvals may delay timelines. 4) Payments, deposits, and invoicing Fees are due as stated on the invoice or Order. If a deposit is required, it is due immediately to reserve time and begin preparation. Payment plans may be offered as agreed in writing. If net terms apply (for example, net 30), payment is due by the invoice due date. Late or failed payments may pause work, delay delivery, and/or suspend access to deliverables until the account is current. 5) Cancellations and refunds Cancellations and refunds are governed by our Cancellation & Refund Policy (posted separately). If you purchased services, you agree to that policy as part of these Terms. 6) Intellectual property Your materials: You retain ownership of materials you provide to us. Your deliverables: Customized deliverables created specifically for you are yours once paid for. Our materials: Our pre-existing materials, templates, frameworks, processes, know-how, and reusable systems remain our property. Portfolio use: Unless you opt out in writing, you grant us permission to use snippets, excerpts, or non-confidential examples of work for promotional purposes. 7) Third-party platforms and tools Our services may involve third-party platforms (e.g., social media networks, ad platforms, hosting, analytics, payment processors, AI tools). We are not responsible for: Platform outages, policy changes, account suspensions, or third-party fees Changes in performance caused by third-party algorithms or policy enforcement You are responsible for complying with third-party terms and paying third-party costs unless otherwise agreed. 8) Disclaimers (no guarantees) Marketing, advertising, and software outcomes can vary. We do not guarantee specific results (including revenue, leads, rankings, reach, or conversions). We provide services "as is" and "as available" to the extent permitted by law. 9) Limitation of liability To the maximum extent permitted by law: We will not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim related to the website or services will not exceed the amount you paid us for the specific service giving rise to the claim in the 3 months prior to the event (or $500, whichever is greater), unless a different limit is required by law. 10) Indemnification You agree to defend, indemnify, and hold harmless Courtney on Topp Marketing Ltd. from claims, damages, liabilities, and expenses arising from: Your content, instructions, or use of deliverables Your violation of laws or third-party rights Your breach of these Terms 11) Confidentiality If we receive non-public business information from you, we will use reasonable efforts to keep it confidential and use it only to provide services, except where disclosure is required by law or you authorize disclosure. 12) Communications By contacting us or purchasing services, you agree we may communicate with you by email and other reasonable methods for service-related purposes (scheduling, updates, invoices). You can opt out of marketing messages at any time. 13) Termination We may suspend or terminate services if: Payments are overdue You breach these Terms Continued work would violate law or platform policies Upon termination, you remain responsible for fees for work performed and approved expenses incurred. 14) Governing law These Terms are governed by the laws of [Ohio.United States], without regard to conflict of law principles. 15) Changes to these Terms We may update these Terms from time to time. The "Effective date" above reflects the latest version. Continued use of the website or services after changes means you accept the updated Terms. 16) Contact Questions about these Terms: [email protected]